HomeinsuranceInsurance firms bet big on AI, but human touch remains in high...

Insurance firms bet big on AI, but human touch remains in high demand

A hot potato: Despite the increasing costs of generative AI investments, companies are still scrambling with the potentially disruptive effects of the new algorithmic paradigm. Enterprise-class executives are more than willing to bet on AI agents, but clients aren’t always thrilled about dealing with them.
IBM recently shared some notable research regarding the current state of generative AI and its implementation in the insurance industry. Big Blue said there is an apparent

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